While we provide our servers for free, our support structure is tiered based on paying vs non-paying clients. While we do try to support our free servers, priority is given to tickets submitted by our VIP members. The response time for your support ticket may will vary, but are structured as follows:
Free Members: Ticket response within first 24-36 hours
VIP Members: Ticket response within the first 12 hours
*Please note that free customer support is limited to helping prevent downtime and crashes, mod installs and configurations are your responsibility.
If you are ready to get your server online, Click “Order Now” on the main page and follow these steps:
Select Your Package: Click the ORDER NOW link at the bottom of each category, then find your preferred game and click the ORDER NOW button
Complete the registration form and submit
Once your order has been placed, you will receive a confirmation email with instructions on how to activate your server package
Please note that your server must maintain population consistently. The minimum requirement for population is subject to change. Any server with with no activity during any 2 week period will be disabled. While we will do our best to contact you and notify you with a warning, please remember that your server is in fact FREE. We reserve the right to shut off any service with or without warning. We will try our best to preserve your IP Address and port, however we make no promise to maintain them as assignment is random due to the nature of our system. Keep in mind we are maintaining our system and some times your server may not be available for some times - our upgrade process is still being refined and we will make every effort to notify users of downtime in advance.